FAQs
Welcome to theService After Service FAQ page! We’re here to address any questions you may have about our services and ensure you have all the information you need.
I sent an email, when can I expect a response?
Our customer support service operates Monday to Friday from 10:00 AM to 7:00 PM British Time, excluding weekends and UK bank holidays.
We strive to respond within 24 hours during these service hours, and we always do our best to get back to you as soon as possible. However, response times may be delayed during peak or high-volume periods. We appreciate your understanding.
When are your out of stock products back?
If a product you’re interested in is currently out of stock, please use the “Notify Me When Available” button on the product page.
This way, you’ll receive an email notification as soon as the item is back in stock and ready for purchase.
What payment methods do you offer?
You can pay online with any of the following payment methods:
- Credit/debit card (VISA, Mastercard, AMEX, Discover)
- Clearpay
- Google Pay
- PayPal
- Shop Pay
Do you have a loyalty scheme?
If you already have a Skin Cupid account, you don't need to sign up as you are automatically enrolled to our program. Simply log in to our website and go to the Rewards page to check your points and rewards.
We hold our cherished Cherubs in high regard, and the points and coupons you'll earn are our way of showing our appreciation for your loyalty.
Do you offer any discount codes?
Yes! We offer a 10% off discount code for your first order. You can get this discount code by subscribing to our newsletter.
Please note that this discount code cannot be used for subscription boxes or sets, products on sale and certain collections.
How do I use my discount?
If you want to apply a discount code to your order you can follow these steps:
On a Computer
- Proceed to the checkout page.
- On the right-hand side of the page, you will see a list of the products you've selected.
- Below the list of products, you will find a space to enter your discount code.
- After entering the code, make sure to click on the "Apply" button.
- You will see your discount is being applied to your order.
On a Mobile Phone
- During the checkout process, you will first be asked to enter your shipping information and select your preferred shipping method on the initial screens.
- On the third screen, you'll see a space to enter your discount code. This field appears before the payment information.
- Enter your discount code and hit the "Arrow" button to apply the discount to your order.
You can also use a gift card by following the same steps outlined above.
What payment methods do you accept?
We accept cash, credit/debit cards, and most major payment options. For specific inquiries, reach out to our team.
How do I contact you?
You can reach us via phone, email, or by visiting our store during business hours. Our contact details are listed at the bottom of this page.